Second Cup at Yonge and Eglinton

One of the things I love is to find businesses that are free and laughing! A few weeks ago I met my friend Trecia for coffee at Second Cup on Yonge and Eglinton (40 Eglinton East to be exact) in Toronto. As I was standing there waiting to place my order, I noticed how happy […]

Customer service that has me free and laughing!

Here’s one more reason I am loving Canada! My daughter had a challenge with an employee of the Toronto Transit Commission.  Incensed, I wrote the TTC.  Two Fridays ago, I received a telephone call replete with apologies, and today received a formal letter, the contents of which I reproduce here.  “Free and laughing” means loving […]