How would you like to live in a happy city?

How do we get a happy city? This was the essential theme of an address by Rahul Bhardwaj, the CEO of Toronto Community Foundation (TCF) at a Ramsay Talks luncheon yesterday.   Rahul was there ostensibly to present the Vital Signs 2012 Report on Toronto as a liveable city.  Instead, he upped the ante and posited […]

Customer service that has me free and laughing!

Here’s one more reason I am loving Canada! My daughter had a challenge with an employee of the Toronto Transit Commission.  Incensed, I wrote the TTC.  Two Fridays ago, I received a telephone call replete with apologies, and today received a formal letter, the contents of which I reproduce here.  “Free and laughing” means loving […]